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Refund Policy

Returns

We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it

  • It must be in its original packaging

  • You’ll also need the receipt or proof of purchase

To start a return, you can contact us at: thelimihouse@gmail.com

Return Shipping

  • Return shipping is free

  • We will provide instructions once your return request is approved  

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

  • Used or damaged products (not due to our fault)

  • Customized or personalized items

  • Hygiene-related products (if applicable)

If you have questions about your specific item, feel free to contact us.

Exchanges

Contact

The fastest way to ensure you get what you want is to:

  1. Return the item you have

  2. Once the return is accepted, place a new order

Refunds

Contact

We will notify you once we’ve received and inspected your return.

If approved:

  • You’ll be automatically refunded on your original payment method

  • Please remember it can take 5–10 business days for your bank or credit card company to process the refund

If you have any questions about returns or refunds, you can contact us:

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